For example, some providers may charge around £2.50 as a one-off charge and then an additional per-minute charge of around 75p a minute. The service charge must be clearly displayed wherever the phone number is advertised or promoted.Ĭalls can include a one-off connection charge and then a separate per minute rate – this also varies depending on the service. As of 1 April 2019, 118 service charges are subject to a cap, which means 118 companies must not charge more than £3.65 per 90 seconds of a call. The service charge can vary depending on the directory enquiry service you call, and it’s worth shopping around to find the lowest price.
The cost of calling directory enquiry numbers (starting 118) is made up of two parts: an access charge going to your phone company, and a service charge set by the organisation you are calling.
